Returns & Refunds policy

Thank you for choosing Provacan for your wellbeing needs.

Your satisfaction is our priority and we’re here to support you every step of the way. Please review our Returns & Refunds Policy below to understand the options available for returns, refunds and exchanges.

Customer returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, please ensure your item(s) meet the following criteria:

Unopened and in perfect condition
In the original, sealed packaging
Suitable for resale

If your returned item doesn’t meet these criteria, we won’t be able to issue a refund.

Please include a note inside the package with the following details:

Full name
Order number (begins with WPSU)
Billing address

Without this information, refunds may be delayed or your package could be lost, in which case we won’t be able to refund you.

Return shipping costs: Customers are responsible for return shipping fees and should use secure packaging. Provacan is not liable for returns lost in transit, so we strongly recommend using a tracked service and retaining Proof of Postage.

Return address:

FAO - Provacan Returns
Novus Logistics
Hamilton House
5 Sketty Close
Brackmills Industrial Estate
Northampton
NN4 7PL

Refunds

Once your return is received, we aim to process refunds within 7 working days, provided all return criteria are met. Refunds will be issued to the original payment method and you’ll receive an email confirmation.

Refunds cover the product purchase price only; original shipping costs are non-refundable.

If 7 working days have passed since we received your return and your refund hasn’t been processed, please contact us for assistance at care@provacan.co.uk.

Exchanges

If you’d like to exchange an item, we may be able to accommodate this. Please contact our Customer Service Team at care@provacan.co.uk for support.

Faulty or damaged items

We replace items if they are faulty or damaged. To initiate this, please:

Contact us within 5 working days of receiving the item
Email us a clear explanation along with photographic or video evidence
Retain the original packaging

We’ll provide a return label and items must be returned in their original packaging.

Missing packages

All orders include tracking, which customers are responsible for monitoring. Expected delivery times are:

UK Mainland & Isles:

1-2 working days for express
2-3 working days for standard shipping
However, please allow up to 5 working days.

Europe, US & Canada:

5-7 working days
However, delivery times vary by destination and can take longer in rural areas, please allow up to 21 working days (excluding weekends and holidays) due to possible delays at customs.

Rest of the world:

7-10 working days
However, delivery times vary by destination and can take longer in rural areas, please allow up to 21 working days (excluding weekends and holidays) due to possible delays at customs.

If your package hasn’t arrived within these timelines, contact us at care@provacan.co.uk for support.