Provacan Loyalty Rewards are based on loyalty points. You will earn points by simply ordering your Provacan CBD products or receiving your Provacan subscription - every £1 you spend on provacan.co.uk is worth 5 points or more, depending on which loyalty tier you’re in.

You can earn additional points by following us on social media, leaving a review, adding your birthday date, or referring friends. All the ways to earn points are detailed here on this page.

You will be able to exchange your loyalty points for rewards, such as gifts, offers and discounts. Keep saving up to benefit from bigger rewards!

As you keep ordering or receiving your Provacan subscription, you will reach loyalty tiers that will unlock even more exciting and exclusive rewards - check here for the full list.

We’re continuously listening to your feedback to bring you fresh rewards, so keep an eye out for the latest perks!

Anyone can join Provacan Loyalty Rewards simply log in here to get started.

Order your Provacan CBD health and wellbeing products as a new subscription or a one-time purchase and you’ll be enrolled automatically as a Bronze member.

Drop us an email on care@provacan.co.uk to request removal from the program. Our team will unenroll you and you will lose any points you have accrued.

Reach out to us at care@provacan.co.uk, and we'll re-enroll you again. Do keep in mind that your points balance will restart from zero.

As you order or subscribe to Provacan CBD products, you will be placed in one of our loyalty tiers:

• Bronze - on your first order, you’ll join as a new member, and you’ll start here.
• Silver - spend £100 in total over the last 12 months to move into this tier.
• Gold - spend £200 in total over the last 12 months to move into this tier.
• VIP - subscribe to any product to move into this tier.

As soon as you qualify for a tier, we’ll move you up automatically and notify you. There's nothing else for you to do - just enjoy your new exclusive rewards.

Higher tiers unlock more perks, such as exclusive discounts, birthday gifts, double points and early access to new products and sales - check here for the full list. Watch out for new treats!

Simply log in here to view your current tier and progress towards the next one.

Your Provacan loyalty tier expires 12 months after you have been moved into it. Don’t worry, we send you reminders before your tier expires.

If you are in the VIP tier and you cancel your Provacan product subscription, you will be moved out of the tier. Instead, you will be placed in one of our loyalty tiers your best qualify for - check here for the full list.

You will earn points simply by ordering your Provacan CBD products or receiving your Provacan subscription - every £1 you spend on provacan.co.uk is worth 5 points or more, depending on which loyalty tier you’re in.

You can earn additional points by following us on social media, leaving a review, adding your birthday date, or referring friends. All the ways to earn points are detailed here on this page.

No. Go ahead and earn as many as you can!

Simply log in here to view your points balance.

Each status reflects the verification stage of your loyalty points:

• Approved - these points are ready to be redeemed on rewards right now!
• Pending - these points are waiting for verification before they get added to your account and you can use them. This only applies to points earned after purchases and referrals, which will be approved and ready for use 30 days later, aligning with our returns policy to ensure a smooth rewards experience and protect all customers' points balances.
• Cancelled - these points won’t be added to your account. For example, this can happen if you cancel an order - the points will change from pending to cancelled.

Simply log in here to view your points, your current tier and the full list of rewards we offer. If you have enough points, all you have to do is to click on ‘Get reward’ underneath the reward you’d like to exchange your points for.

No. This page and your account are your single places to manage your points and rewards.

Your Provacan loyalty points expire after 12 months of inactivity.

For example, you have earned 500 points on 1st January 2025 and have a total points balance of 1000 points (from previous orders or completed actions). If you haven’t used your points and haven’t placed any order after 12 months, your points balance will expire in full on 1st January 2026.

Don’t worry, we send you reminders before they expire. You can also check anytime by simply logging in here, and clicking on ‘My points balance’ to view your points history and expiry dates.

Once you’ve redeemed your loyalty points for a discount voucher, you don’t have to use it right away - it’s valid for 6 months from redemption date.

If you’d like to check whether you’ve got some unused vouchers, simply log in here, and click on ‘My claimed rewards’ to view your rewards history.

If you’re exchanging your points for a free product but don’t order within a 2 hours timeframe, your freebie will automatically be removed from your cart and the points will be returned to your loyalty points balance.

Your pending points will become cancelled and will be removed from your account.

It can sometimes take a few minutes to process your activity and provide your points. Give it a moment, and your loyalty points will then show under the current verification stage they’re in - approved, pending or cancelled. If after a little while, you still don’t see your points, email us at care@provacan.co.uk and our team will get back to you as soon as possible.

There are a few reasons why your account balance might have gone down:

• If you or someone you referred has cancelled or returned a purchase, your loyalty points will be removed from your account.
• If you’ve redeemed your loyalty points for a discount voucher, your points will have been exchanged against the offer - check here for the full list of rewards we offer and the number of points to exchange.
• If you’re exchanging your points for a free product, your points will have been exchanged against the free product. But if you don’t order within a 2 hours timeframe, your freebie will automatically be removed from your cart and the points will be returned to your loyalty points balance.
• If you’ve contacted us before to ask to leave the program, you will have lost any points you had accrued.
• Your Provacan loyalty points expire 12 months after you have earned them if you haven't placed an order. Don't worry, we send you reminders before they expire.

It may have expired - your voucher is valid for 6 months from redemption date. If you’d like to check, simply log in here, and click on ‘My claimed rewards’ to view your rewards history and expiry dates.

It may also not be applicable to the current products in your cart, or you’re trying to apply multiple discount codes at checkout - you can only use one reward voucher at a time, unless specified otherwise in our comms. Check the Terms & Conditions on the email you received with the voucher code.

If you’re still having some troubles, drop our team an email on care@provacan.co.uk to help.

Email us on care@provacan.co.uk and our team will get back to you as soon as possible. We’re actively listening to your feedback to improve our products and services, so feel free to drop us a line.

Any other questions, please email care@provacan.co.uk and our team will get back to you as soon as possible.