The Provacan Satisfaction Guarantee

At Provacan, we take pride in offering a range of top-quality CBD products, each crafted to enhance your wellbeing journey.

Our commitment extends beyond just CBD oils; we offer an array of options tailored to meet your individual needs, from soothing balms to convenient capsules. We believe in the exceptional quality of our products and are confident that you'll find something in our range that resonates with your lifestyle and wellness goals.

Understanding that each wellness journey is unique, we're here to support and guide you every step of the way. We recognise that trying new products can sometimes be daunting. That's why we offer a satisfaction guarantee, providing you with the confidence to explore our products and find the right fit for you. With Provacan, you're not just choosing a product; you're choosing a partner in your wellness journey.

Risk-Free Purchase

If you have an issue with any Provacan product, you can contact us and return it within 30 days. As a new customer, you can either exchange your product for a different one of the same value or receive a refund or part thereof.

The guarantee applies to new customers on their first order that meets the below requirements.

  • You have used the CBD daily according to the instructions for more than 2 weeks.
  • You have contacted the Provacan customer service team for help.
  • You comply with the conditions described in the satisfaction guarantee form below. 

Click here to download the form, fill it out and email it back to us.

If the form is filled in correctly and you meet the requirements customer service will be in touch and direct you on how to return the product. Once we receive the product back, we will exchange the product or refund you.


Have you still got questions? 

Feel free to reach out to us and we will do our best to help.

Telephone: +44 333 328 0037



Important Information

We will do our best to respond to any enquiries within 3 working days. 

Please do NOT return the product until we have reviewed your request and have approved the exchange/refund.  

Provacan reserves the right to reject the submission if the submission form is not filled in correctly or if we feel our policies are being abused.